Shipping policy

At Avorelyse, every order is packed with care and shipped directly by our team. Here’s everything you need to know about getting your pieces.

Processing Time

Most orders are processed and shipped within 1–3 business days (Monday–Friday, excluding holidays). Orders placed on weekends or holidays begin processing the next business day.

Occasionally, a piece may be temporarily out of stock at our studio. When this happens, your order may take up to 10 business days to ship. If your order will take longer than 3 business days, we’ll email you with an updated estimate, and you’re always welcome to cancel for a full refund before it ships.

Shipping Options & Rates

We currently ship within the United States only.

Delivery times begin once your order has shipped and do not include processing time. They are estimates provided by USPS, are not guaranteed, and may vary due to weather, holidays, or carrier delays.

Order Tracking

Once your order ships, you’ll receive an email with your tracking number so you can follow your package. Tracking may take up to 24 hours to update after you receive it.

Address Changes

Please double-check your shipping address at checkout. If you need to make a change, email us at avorelysework@gmail.com as soon as possible. We can update your address only if your order hasn’t shipped yet. We’re unable to redirect packages once they’re with the carrier.

Lost, Delayed, or Stolen Packages

If your tracking hasn’t updated for 5 business days, or your package shows as delivered but you can’t find it, please check with neighbors and your local post office, then email us at avorelysework@gmail.com with your order number. We’ll work with USPS to locate your package and help you find a solution.

Damaged Items

If your order arrives damaged, please email us within 48 hours of delivery with your order number and photos of the item and packaging. See our Refund Policy for full details.

Questions?

We’re happy to help. Email us anytime at avorelysework@gmail.com.