Refund policy
At Avorelyse, we want every piece you receive to feel like something worth treasuring. We know shopping online can feel uncertain, so we’ve kept our returns simple and our support personal. If something isn’t right, we’re here to help.
Our 30-Day Return & Exchange Policy
Avorelyse accepts returns and exchanges on items purchased from our website within 30 days of purchase, as long as the following conditions are met:
- The item is unworn, unbroken, and shows no visible signs of damage or wear.
- All original packaging is included and intact.
- The request is made within 30 days of your purchase date. We’re unable to accept returns or exchanges after this period.
Items showing signs of wear or damage that occurred after delivery may not be eligible for a return or exchange.
To complete your return, we’ll need proof of purchase, such as your order confirmation email with your order number.
How to Start a Return or Exchange
Email us at avorelysework@gmail.com with:
- Your order number
- The item(s) you’d like to return or exchange
- The reason for your return or exchange
Our team will reply with next steps and the return address. Please wait for our confirmation before sending anything back, as items sent without an approved request may not be accepted.
Exchanges
Would you prefer a different piece? Exchanges follow the same steps and conditions as returns. Just let us know which item you’d like instead when you email us.
Return Shipping
Customers are responsible for return shipping costs, except where an item arrived damaged or defective (see below). For returns valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance, as we can’t guarantee that we’ll receive your returned item.
Refunds
Once your return is received and inspected, we’ll email you to confirm that it has arrived and let you know whether your refund has been approved. Approved refunds are issued to your original payment method.
Late or Missing Refunds
After a refund is issued, it can take several business days for your bank or card provider to process it and post it to your account. If you haven’t received your refund after that time, please check with your bank first, then email us at avorelysework@gmail.com and we’ll be glad to look into it.
Damaged or Defective Items
We take care to make sure every piece arrives beautifully. If your item arrives damaged, broken, or defective, please email us at avorelysework@gmail.com within 48 hours of delivery with your order number and a photo of the item and its packaging.
Once your claim is confirmed, we’ll send you a replacement at no additional cost. If a replacement isn’t available, we’ll offer a refund instead. Claims reported more than 48 hours after delivery may not be eligible; we use the carrier’s tracking and delivery confirmation to review all damage claims.
Gifts
Gift returns follow the steps above. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a digital gift certificate will be emailed to you.
We’d Love to Hear From You
Your feedback helps Avorelyse grow. If you have any questions, concerns, or thoughts about your experience, email us anytime at avorelysework@gmail.com. We read every message and are always working to improve.